Privacy Policy

By using the Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure, and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Platform.

When you create an account through our App, you are confirming "I am 18 years of age or older and I agree to Pantrly's Terms and Conditions and Privacy Policy". When you submit any form on our Website, including the waitlist form, the statement "By submitting this form, you agree to Pantrly's Terms and Conditions and Privacy Policy" is displayed at the point of submission. Either action constitutes your free, specific, informed, and unambiguous consent to this Policy. When you sign up for an account or join our waitlist, you are opting in to receive communications from us including product updates, launch news, tips, and promotional content. You can follow the "unsubscribe" instructions in any commercial email, but note that you cannot opt out of receiving certain administrative, service, or legal notices from us.

We may occasionally update this Policy and the updated Policy will be posted at www.pantrly.com/privacy. If we make any significant changes, we will endeavour to notify you, such as via a prominent notice on the Platform or to your email address on record, and where required by applicable law, we will obtain your consent. To the extent permitted under applicable law, your continued use of the Services following any changes to this Policy will constitute your acceptance of those changes.

Pantrly is currently made available as a Beta product. This means the Platform and Services are in an active phase of development, testing, and improvement. Features described in our marketing materials or within the Platform or the website may be incomplete, partially implemented, temporarily unavailable, or functioning differently than described. We make no representations as to the completeness, reliability, or fitness of the Services during the Beta period.

During the Beta period, we actively collect and use information about how you interact with the Platform to understand usage patterns, identify issues, improve features, train and refine the underlying models and algorithms that power the Services, and develop a better product experience for all users. By participating in the Beta, you acknowledge and agree that your usage data, interaction data, and other information described in this Policy may be used for these improvement and development purposes.

All personal data collected during the Beta period will be temporarily archived when the Platform transitions to its public launch. We will endeavour to provide at least 14 days' advance notice before this occurs. You should not rely on the Beta Platform as a permanent service.

By using the Services, you represent and warrant that you are at least 18 years of age. The Platform is not directed at or intended for use by individuals under the age of 18. We do not knowingly collect personal data from users under 18. If we become aware that a user under 18 has created an account, we will delete that account and all associated data without notice. If you believe a person under 18 has accessed our Platform, please notify us at [email protected].

The Platform may contain links to third-party websites, integrations, or features. Your use of such websites or features may result in the collection, processing, or sharing of information about you depending on the feature. Any personal information collected while visiting such websites or using such features is not governed by this Policy unless specifically stated otherwise. We are not responsible for and have no control over the practices or content of any website accessed through links on the Platform. We strongly encourage you to read the privacy policies of any third parties whose services you access.

We collect information from and about users of the Platform in several ways.

We use the information we collect for the following purposes, including:

To provide, personalise, maintain, and improve our products and Services, including enabling and powering the fridge and pantry scanning features, generating personalised recipe and meal suggestions based on what you have, delivering expiry alerts and cooking guidance, and enhancing your overall experience on the Platform.

To understand how users interact with the Platform during the Beta period, including which features are used, how frequently, in what sequence, and where issues arise, and to use these insights to fix problems, improve existing features, build new ones, and refine the algorithms and AI models that underpin the Services.

To train, evaluate, and improve the AI and machine learning systems used within the Platform, using your usage data, interaction patterns, and where processed into anonymised form, your content and pantry data.

To carry out our obligations arising from any contracts entered into between you and us, and to provide you with the information and Services you request.

To administer and enhance the security of our Platform and for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes.

To send you communications that we determine may be of interest to you regarding our Services, product updates, features, promotions, and announcements. If you are a registered user, we will contact you by electronic means including email with information about these matters.

To understand our users, what they do on the Services, what features they like, how they use them, improve the content and features of the Services, process and complete your transactions, and process and respond to your queries.

To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns.

To measure or understand the effectiveness of communications and advertising we serve to you and others, and to deliver relevant advertising to you.

To fulfil any purpose for which you specifically provide information to us.

We may combine the information we receive from third parties with the information you give us and information we collect about you for the purposes set out above.

We may also anonymise and de-identify information collected from you through the Services or via other means. Our use and disclosure of aggregated and anonymised information is not restricted by this Policy, and it may be used and disclosed to others without limitation. This includes using such data to improve our products, conduct research, generate insights, and share findings with partners, investors, and the public.

We do not sell your personal data. We may share your information that we collect for the following purposes.

Certain features of the Platform, including fridge and pantry photo recognition, inventory identification, and recipe generation, are powered by third-party artificial intelligence and machine learning service providers. When you use these features, your photographs and associated data are transmitted to and processed by these providers. The identity of our AI service providers may change over time as we adopt new technologies and evaluate new solutions. We do not name specific providers in this Policy as these are subject to change.

We require all AI service providers to process your data only for the purposes we instruct, to maintain appropriate security standards, and to comply with applicable data protection law. These providers do not have the right to use your raw personal data for their own independent purposes, and this will be outside our scope.

Where data is used for AI model training and improvement purposes, only anonymised and de-identified data is used. Raw photographs, personal information, and identifiable data are not used for model training without explicit additional consent.

The Platform, and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device identifiers, software development kits, and similar files or technologies to collect and store information about your use of the Services and third-party websites. This includes tools deployed on our Website and within our mobile applications.

We use these technologies for purposes such as authenticating users, remembering preferences and settings, understanding how users navigate and use the Platform, measuring the effectiveness of our marketing and communications, delivering and measuring the performance of advertising, and analysing traffic patterns and usage behaviour.

These technologies may be operated by us or by third-party analytics and advertising partners. Third parties whose products or services are accessible or advertised through the Platform may also use their own cookies or similar tools, and we advise you to check their privacy policies. We do not control the practices of such third parties.

To modify your cookie and tracking preferences, please visit your browser settings or your device settings. Please see our Cookie and Tracking Policy for more information on the specific technologies used and your choices relating to them.

We use the information we collect to deliver, measure, and improve our marketing activities across multiple channels and platforms. This section describes our current and reserved marketing practices in full so that you understand how your information may be used for marketing purposes.

We may use your personal data for any purpose that is compatible with or reasonably related to the purposes described in this Policy. This includes using your data in connection with operating, maintaining, improving, and growing our business and Services in ways that are consistent with the reasonable expectations of users who have provided their data for the purposes described herein.

We may also use your data for new purposes that arise from time to time as our business and the Services evolve. Where any such new use is materially different from the purposes described in this Policy at the time of collection, we will provide notice of the new use by updating this Policy and notifying you as described in the POLICY CHANGES section, and where required by applicable law, we will obtain your consent before proceeding with any such materially different use.

This section reflects the reality that Pantrly is a growing product and that the full scope of how user data may be used in the future cannot be entirely anticipated at the time this Policy was written. Our commitment is to use your data responsibly, to keep this Policy updated as our practices evolve, and to provide notice before any materially new use of your data takes effect. Your continued use of the Services following any such update constitutes your acceptance of the updated Policy.

Nothing in this section overrides your rights under the Digital Personal Data Protection Act, 2023 or any other applicable data protection law.

Where available, you may add Family Sub-Profiles to your account for household or family members. Each Sub-Profile may include the member's name and dietary preferences. By adding a Family Sub-Profile for another individual, including a minor child, you represent and warrant that you have the full legal authority to provide that person's information to us, that where the individual is a minor you are their parent or legal guardian and you consent on their behalf, and that all information you provide is accurate and current. You take on full responsibility for any data you provide about others. Individuals whose data is stored in a Family Sub-Profile may contact us at [email protected] to exercise their data rights.

We process and store your information on cloud infrastructure operated in the APAC region. Your data may also be processed by our third-party service providers on servers located outside India. We take reasonable steps to ensure that any such transfers are made with appropriate safeguards in place and that your information is protected to a standard equivalent to that required under Indian law.

We retain your personal information for as long as is necessary for the purposes described in this Policy, for as long as your account is active, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements. Payment and transaction records are retained for a minimum period as required under applicable Indian financial record-keeping law.

Upon account deletion, your personal data is deactivated immediately and permanently deleted within 30 days. Certain anonymised or aggregated data derived from your usage may be retained beyond this period in a form that cannot be used to identify you.

All personal data collected during the Beta period, including your account, pantry data, photographs, preferences, sub-profiles, and all associated content, will be archived and irreversibly deleted at a later stage. We will endeavour to provide at least 14 days' advance notice before this occurs.

We may retain and store information in anonymised or aggregated form for as long as necessary, and use it as permitted under applicable law, including for analytics, improving our products and services, and other business purposes.

You have the right to access a summary of the personal data we hold about you, to request correction of inaccurate or incomplete information, to request deletion of your personal data where it is no longer required for the purposes for which it was collected or where you have withdrawn your consent, to withdraw your consent to processing at any time, and to raise a grievance regarding our data practices with our Grievance Officer. To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days of receiving your request.

If you wish to withdraw your consent for the use and disclosure of your personal information or you want your data to be deleted, please write to us at [email protected]. Please note that we may take time to process such requests. We may not be able to offer you any or all Services upon such withdrawal of consent.

We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorised access to your information and to maintain data security. These include encryption of data in transit and at rest, access controls, secure password storage, and infrastructure-level security protections. Please be aware that no method of transmission over the internet is completely secure. Although we will do our best to protect your personal data, we cannot guarantee its absolute security. In the event of a personal data breach that is likely to result in risk to your rights, we will notify affected users and relevant authorities as required by applicable law.

When you sign up for an account or join our waitlist, you are opting in to receive communications from us. You can follow the "unsubscribe" instructions in commercial email messages to opt out of marketing communications, but note that you cannot opt out of receiving certain administrative, service, or legal notices from us.

If you wish to withdraw your consent for the use and disclosure of your personal information, please write to us at [email protected]. Please note that withdrawal of consent may affect your ability to use some or all of the Services.

If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at [email protected] or write to our Grievance Officer at the following address:

Grievance Officer - Pantrly
LR Towers, Kochi 682025, Kerala, India
[email protected]

We will acknowledge your grievance within 3 business days and aim to resolve it within 30 days.

Please note that the Platform stores your data with cloud infrastructure service providers whose servers may be located outside of India. These providers have security measures in place to protect the loss, misuse, and alteration of information. In the event you have questions or concerns about the security measures adopted by any such provider, you can write to our Grievance Officer at the address provided above.

If you come across any abuse or violation of this Policy, please report it to [email protected].